What we collect
We may collect the following personal information from customers, business contacts, suppliers, franchisee applicants, people seeking employment and other individuals with whom we deal:
What we do with the information we collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We will only use your personal information as reasonably necessary for the above purposes, unless we have your permission or are required by law to otherwise handle your information (such as to respond to an emergency). Fantastic Holdings Limited may disclose your personal information for the above purposes to the following people and entities:
We do not otherwise sell or provide your information to third parties. We do not disclose your personal information to countries overseas.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect about you. These measures include access controls to our premises and account based controls and internet firewalls for electronic data that we hold. Our staff and related personnel are only permitted to access information necessary for their duties.
A cookie is a small file which asks permission to be placed on your computer's browser. The file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to optimise the continuity of your browsing session by gathering and remembering information about your browsing preferences, including browser type, version and language, operating system, pages viewed, page access times and the referring website address.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by:
- writing to the Privacy Officer, Fantastic Holdings Limited PO Box 445 Chester Hill NSW 2162
- phoning +61 (02) 8707 2600 (during normal business hours), or
- emailing firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect, out of date, irrelevant or incomplete, please write to or email us as soon as possible at the above addresses. We will promptly correct any information found to be incorrect. You have a right to request access to your personal information, although in some cases we may legally refuse a request (for example, if granting access to you would affect the privacy of another person). We may charge a fee for providing access to your information.
If you have any complaints about the way in which we handle your personal information, please contact us on the above details. We will usually provide a response within 28 days, although we may request further information for the purpose of considering your complaint. If we will take longer than 28 days to investigate your complaint, we will advise you of the likely response time.